Adi Muhamad Rafli
About Me
Hello,
I’m a final year Management student, I have plenty of time to dedicate myself to related internship. I have experienced in a team and managing various project. My backgorund related in this position and I could coordinate with each other. Human Resources especially Talent Acquisition is one of my dream career in the future, so I was able doing the task in HR role. I plan to hone the skills mentioned above by taking related role.
Education
Bandung Islamic University
Activities and societies: Fasilitator PPMB FEB UNISBA 2021, HMJ UNISBA, Motivational Speaker. Grade: 3.72
Work & Experience
Human Resources Generalist Intern
PT Tumbuh Global Indonesia
Doing recruitment process (end to end) through job hunter portal and Google Form Doing management bonding for intern through zoom meeting Made a Training Need Analysis (TNA) assessment to find out the problems by interns and find solutions to these problems, through google forms Organize and designing training based on company needs Designed the General Development Program (GDP) to provide solutions to internal problems through zoom meeting Conducted SOP and OKR the interns Conducted perfomance appraisals (PA) the interns Conducted farewell and onboarding the interns
Customer Relations Management Intern
Rahsa Nusantara
Making and executing customer engagement programs Segmenting users and interpreting trends to generate new customer and retain exist customer Identify the type of customer, by classifying the item name or category Compiling customer database through Google Office Blasting message to customer by whatsapp and email marketing Using CRM tools (Mtarget, Monday, Qontak by Mekari) to deliver campaigns for audience Execute, Measure and Report all of CRM campaign
Customer Experience Intern
Stockbit
Helped customers solve problems with a positive attitude through Slack and Crisp Apps Coordinated with other teams to ensure customer complaints can be resolved properly through Google Meeting and WhatsApp Group Helped the user insight into investment products and making the user satisfied through Slack and Crisp Apps Provide education to users about using the Stockbit application through Slack and Crisp Apps
Public Relations Intern
Sekretariat DPRD Provinsi Jawa Barat
Draw up the commission information of DPRD through DPRD Form Prepared the needs of Public Relations of DPRD
Insurance Agent
Prudential Indonesia (PT Prudential Life Assurance)
Determines the kind of needs of prospective customer on insurance products. Setting target with co-workers. To assist and provide the products of any customers complaints.
