Mary Karimi

About Me

A qualified and responsible professional with a rich mix of over 6 years’ experience in maintaining information technology systems and networks, sales and customer service. High level technical skills across a range of functional activities in training, customer service and administration. Skilled performing both technical and administrative tasks to ensure functionality and efficiency of tasks assigned. My goal is to become a valuable mutual asset by providing efficient services that will contribute to the company’s purpose and profitability.

Education

BSC Public Management 2023

KCA University

Studying people and business management

Diploma in I.T 2013

KCA University

Learning I.T concepts such as Web design, Networking and Wnd user interfaces

Virtual Assistant 2021

Ajira Digital

Learning the roles and responsibilities of a virtual assistant e.g. calendar and diary management, email and phone correspondence.

Work & Experience

Trainer

Hatua Network

03/01/2021 - 01/01/2023

Facilitating training sessions. Conducting baseline assessments on youth. Facilitating on life skills, mental and reproductive health and people management

Assistant Station Lead

Inable

04/01/2017 - 09/20/2021

Assisting in the day to day management of activities. Training on digital literacy. Managing training sessions. Conducting baseline assessments on training done.

Skills

Customer service
85%

Awards

Customer service 2022
Learning customer service skills. Phone and email management. Customer engagement.