starmarachi

About Me

Detail-oriented and proactive Virtual Assistant & Customer Service Specialist with [4] years of experience providing administrative support, managing client communications, and ensuring exceptional customer satisfaction. Skilled in handling high-volume inquiries, streamlining workflows, and leveraging digital tools to enhance productivity. Known for professionalism, adaptability, and delivering results under tight deadlines.

CORE COMPETENCIES
Customer Service Excellence

Email & Calendar Management

CRM & Ticketing Systems (e.g., Zendesk, Freshdesk, HubSpot)

Appointment Scheduling & Follow-ups

Data Entry & Database Management

Social Media Management (Content Scheduling & Engagement)

Microsoft Office Suite & Google Workspace

Problem-Solving & Conflict Resolution

Task Prioritization & Time Management

PROFESSIONAL EXPERIENCE
Virtual Assistant & Customer Support Representative
Harry Global Enterprise-on-site

2021-2024

Managed inbound and outbound customer communications via email, chat, and phone, achieving a 95% satisfaction rate.

Organized executives’ schedules, coordinated meetings, and prepared reports for business operations.

Handled social media accounts, created content calendars, and improved engagement by 20%.

Processed customer orders, tracked shipments, and followed up on service requests.

Maintained accurate records in CRM systems, ensuring quick retrieval and data accuracy.

Customer Service Associate
XYZ Retail Solutions – Lagos, Nigeria
Jun 2016 – Dec 2018

Responded to customer inquiries and resolved issues efficiently, maintaining a high retention rate.

Processed returns, exchanges, and payments while adhering to company policies.

Provided product recommendations and upselling, boosting sales revenue by 15%.

EDUCATION
Bachelor’s Degree in Biochemistry
[Ebonyi State University] – [2020]

Bachelor’s Degree in Business Administration

[university of Nigeria Nsukka]- [2018]

CERTIFICATIONS
Virtual Assistant Mastery – [Digital Witch Support Community, 2025]

Customer Service Fundamentals – [Digital Witch Support Community, 2025]

Google Workspace Productivity – [Digital Witch Support Community, 2025]

TECHNICAL SKILLS
CRM Tools: Zendesk, Freshdesk, HubSpot

Collaboration Tools: Trello, Asana, Slack

Productivity Suites: Microsoft Office (Word, Excel, PowerPoint), Google Workspace

Social Media Tools: Hootsuite, Buffer, Canva

ACHIEVEMENTS
Successfully managed 200+ client accounts with zero major complaints in 12 months.

Reduced customer wait times by 30% by implementing a streamlined ticketing process.

Recognized as “Employee of the Month” three times for exceptional service delivery.