Nchedo Okongwu
About Me
I am a dedicated, service-oriented, and detail-focused professional with a Master’s degree in Natural Resources and Environmental Management. My career began as an on-site Administrative Assistant, a role I held for nine years, where I developed strong organizational, communication, and multitasking skills in fast-paced environments.
Recently, I successfully transitioned to remote work by completing a Virtual Assistance Masterclass. During this experience, I created professional portfolios in Administrative Support, Project Management, and Customer Service, each supported by practical, hands-on projects. Additionally, I hold professional certifications in General Virtual Assistant Skills, Project Management Fundamentals, and Customer Engagement, which further enhance my ability to support teams and deliver results across various settings.
I am passionate about using my skills to make a meaningful impact. My ideal volunteer opportunity would involve providing virtual administrative support, project coordination, or communication assistance to a diverse range of organizations in need of skilled and dependable support.
I am excited to contribute my time and expertise to causes that create positive change while continuing to grow personally and professionally through volunteer work.
To learn more about my work and skills, please feel free to View My Portfolio
Education
University of Port Harcourt, Nigeria
Nnamdi Azikiwe University, Nigeria
Microsoft and LinkedIn
Comprehensive training aimed at developing the core competencies needed to excel as an administrative professional. The program covers essential skills, including effective communication, professional writing, time management, and proficiency in key office software. It is designed to prepare participants for success in various administrative roles by combining practical techniques with real-world applications.
IBM SkillsBuild
The credential showcases a mastery of essential professional and soft skills necessary for success in the information technology field. The training included creating and delivering impactful presentations, applying agile methodologies to produce high-quality work and enhance customer experience, collaborating effectively within teams, and communicating with clarity and influence. Additionally, I developed skills in managing challenges calmly, strategizing problem-solving, and implementing practical solutions in professional settings.
IBM SkillsBuild
This credential highlights expertise in effective communication methods and best practices for building rapport and fostering productive interactions. I have developed skills in delivering clear and concise messages, knowing when and how to respectfully decline requests, and collaborating effectively with colleagues. I gained insight into the personality and behavioral traits that are essential for customer success. Additionally, I practiced self-evaluation of my strengths and weaknesses and applied strategies for continuous personal and professional improvement.
IBM SkillsBuild
The credential demonstrates a strong understanding of best practices for resolving client issues by effectively organizing, retrieving, and utilizing resources essential for successful customer support operations. The training included an overview of Service Level Agreements (SLAs), the use of support ticketing systems, the implementation of Knowledge-Centered Service (KCS) methodology, and the development of effective typing and dictation skills to enhance service delivery.
IBM SkillsBuild
The credential demonstrates a fundamental understanding of project management principles and processes. It highlights the importance of project management, various methodologies, and the roles and responsibilities of a project manager throughout the project lifecycle. Key stages covered include initiating and planning, executing, and closing projects, all of which provide a solid foundation for further learning and professional development in project management.
Wing Assistant Academy
Completed training in fundamental virtual assistant skills, which covered administrative support, email and calendar management, online research, data entry, customer service, and project coordination. Gained proficiency in essential productivity tools and communication platforms, along with time management and organizational techniques.
Work & Experience
Virtual Assistance Masterclass
Remote Trybe
This intensive training program is designed to equip participants with essential virtual assistance skills for remote and hybrid work environments. The program covers key areas, including administrative support, email and calendar management, customer service, research, project coordination, and the use of digital productivity tools (e.g., Asana, Trello, Notion, and CRM platforms). It emphasizes time management, effective communication, workflow automation, and portfolio building to prepare participants for real-world client engagements.
Administrative Assistant
Bolden Consultancy
I provided daily administrative support to ensure smooth office operations. This included managing schedules and emails, organizing files and records, preparing correspondence, and handling incoming calls and inquiries. I assisted in coordinating meetings and events, maintained an inventory of office supplies, and liaised with internal teams and external stakeholders. Additionally, I ensured accurate documentation and timely reporting. Through these responsibilities, I developed strong organizational, multitasking, and problem-solving skills in a fast-paced environment.
