Elizabeth Daniel

About Me

Hi, I’m Lizzy — an entry-level Customer Support and Administrative VA passionate about helping people feel supported and understood. My experience assisting patients and managing records has strengthened my communication, organization, and problem-solving skills.

I’m building my career in remote customer support and admin services, and volunteering with SkilledUp Life is a chance for me to gain hands-on experience, grow my portfolio, and contribute to meaningful projects while learning from real work environments.

Education

Virtual assistant 2025

Vsavvy academy

Completed a comprehensive Virtual Assistant and Customer Support training program, covering email management, admin support, communication skills, CRM tools, task management, customer conflict resolution, and professional remote work ethics. Built mock projects that strengthened my ability to manage customer inquiries, organize digital workspaces, and deliver timely, human-centered support.

Work & Experience

Health Record Assistant/ Customer support

General Hospital Brass – Hospital Management Board, Bayelsa State

07/21/2025

Provide front-desk and administrative support to patients by guiding them through registration, handling inquiries, resolving issues, and ensuring accurate documentation. Manage daily communication with patients and staff, maintain orderly digital and physical records, and deliver compassionate customer service in a high-demand healthcare environment.

Skills

Administrative Task Management
Customer Support Communication
85%
Time Management & Prioritization
75%
CRM & Record Management
75%
Email Management & Etiquette
80%
Problem Solving & Conflict Resolution
80%

Awards

Outstanding Student Liaison & Support Representative 2023
Recognized for serving as the primary contact for all student hostel applications and welfare concerns. Assisted new and returning students with processing their hostel requirements, resolving accommodation issues, and communicating their needs directly to school management. Contributed to smoother onboarding, faster issue resolution, and improved student satisfaction.