kosi222

About Me

I bring relevant experience from my role at V & C Empire, a Nigeria-based e-commerce company that sells men’s bags. I handled customer inquiries and technical issue resolution through Intercom and Zendesk, responded promptly to clients, and participated in weekly Zoom support sessions. I consistently maintained an 85% customer satisfaction rate, reflecting the quality and care of my support.

In addition, I analyzed customer feedback to identify trends and areas for product improvement, collaborated with the product team to prioritize enhancements and bug fixes, and created a comprehensive FAQ document to improve self-service and speed up issue resolution.

I also worked as an Accountability Partner to a CEO, where I functioned as a virtual personal assistant. I managed his inbox and calendar, planned daily schedules, and supported basic travel preparations. This role required a high level of confidentiality, organization, and attention to detail, as I handled sensitive client information regularly.

My career path is intentionally structured. I am transitioning from Customer Support into Customer Success, with the long-term goal of becoming an Account Manager. This progression reflects my strength in relationship-building, problem-solving, and understanding customer needs beyond tickets, focusing instead on retention, satisfaction, and long-term value.

Aspirations

My aspiration is to help companies retain customers, strengthen relationships, and improve the overall customer experience. As I grow toward an Account Manager role, I aim to proactively manage client accounts, identify risks and opportunities, and contribute directly to customer loyalty and business growth.

Ideal Volunteer Opportunity

My ideal volunteer opportunity is within:

Customer Support
Chat Support
Email Support
Customer Success
I am especially interested in roles where I can support real customers, work with tools and systems used by modern teams, collaborate cross-functionally, and gain practical exposure to customer success workflows such as onboarding, follow-ups, retention, and relationship management.