Joan Isinguzo
About Me
Hi i’m Joan, a passionate and determined individual currently training in IT and Customer Support at Digital witch support community. I have gained hands on experience with tools like Google workspace,Dropbox, Slack, Hubspot, Trello,Monday.com, Clickup, Airtable, Zapier, Calendly, Picktime,Intercom, Asana and i am constantly learning how to improve service delivery through automation and smart communication.
with a background in healthcare and a strong interest in tech, i’m excited to build a career that blends people support, digital tools and problem solving. I am open to volunteer roles where i can grow, contribute and support teams remotely with excellence.
Education
Global wealth university
Currently pursuing my degree in public health field, with a strong interest in applying technology to improve health services and support system. Throughout my academic journey, i have developed critical thinking, research, and people skills. I am also gaining digital experience through hands on training in IT Support,customer service and automation tools like Zapier, Hubspot , Google Workspace and CRM platform which complement my passion for health care and innovation.
Digital witch support community
I am currently undergoing practical training in IT and Customer Support with a strong focus on real world tools and problem solving. My training includes hands on experience with platforms like Slack, HubSpot, Google Workspace (Drive, Sheets), Intercom, Dropbox, and Calendly for scheduling. I've also explored automation tools like Zapier and database tools like Airtable, which help improve customer interaction and internal processes. This program has sharpened my ability to troubleshoot user issues, respond to inquiries professionally, manage data efficiently, and support non technical users with empathy and clarity.
Work & Experience
CUSTOMER AND IT SUPPORT INTERN (TRAINEE)
Digital witch
Gained hands on experience with CRM tools such as HubSpot and Intercom. Automated workflows using Zapier, integrated with tools like Google Drive and Slack. Managed online booking and scheduling using tools like Calendly, Picktime, and SimplyBook.me. Handled mock customer inquiries, ticket creation, and contact management. Practiced documentation and knowledge base creation using Google Docs and Dropbox. Attended weekly virtual classes and completed practical assignments on real-life customer support scenarios.
