Jennifer Nwobu

Ms

Megastar Technical and Construction Company Ltd

JENNIFER IFEOMA NWOBU Port Harcourt, Rivers State, Nigeria | +2348035803974 [email protected] linkedin.com/in/jennifer-ifeoma-nwobu | Portfolio Overview Professional Summary Dedicated and detail-oriented Customer Service Assistant with a strong background in administrative support, data management, and client relations. Experienced in handling customer inquiries, maintaining accurate records, and ensuring a seamless flow of information across departments. Adept at multitasking in fast-paced environments, providing virtual assistance, and supporting remote teams through various online tools. Known for delivering efficient customer service, clear communication, and operational excellence while upholding confidentiality and quality standards. Core Skills • Customer Service & Client Relations • Data Entry & Documentation • Administrative & Virtual Assistance • Communication & Interpersonal Skills • Problem Solving & Task Management • Email & Calendar Management • Microsoft Office (Word, Excel, PowerPoint) • Remote Work Tools: Slack, HubSpot, Freshdesk, Trello, Monday.com, ClickUp, Google Workspace, Calendly Professional Experience HR Assistant / Document Controller; Megastar Technical and Construction Company , August 2014-April 2019 • Delivered administrative and customer support to employees and external partners, ensuring timely responses and professional communication. • Assisted in end-to-end recruitment processes, including candidate sourcing, interviews, onboarding, and employee induction, ensuring a smooth new-hire experience. • Maintained and updated employee records, processed documentation requests, and ensured strict confidentiality and accuracy of data. • Supported daily operations with efficient filing, data entry, scanning, and record-keeping across multiple departments. • Managed document control systems, overseeing 10,000+ files in compliance with ISO 9001:2008 standards, enhancing traceability and service efficiency. • Collaborated with internal teams to ensure on-time documentation updates, achieving 99% accuracy and improving workflow efficiency by 50%. • Generated weekly and monthly reports to support management decision-making and improve internal communication processes. • Provided front-line assistance to inquiries from staff and partners, demonstrating professionalism and strong customer service orientation. Career Break – Professional Development and Parenting, May 2019 – Current Education Nnamdi Azikiwe University, Awka, in Anambra State, Nigeria. B.A. Arts (Human Relations) Professional Development • Training in Customer Relationship Management (CRM) using HubSpot and Freshdesk • Completed practical sessions in Project Management Tools (Trello, Monday.com, ClickUp,) • Gained proficiency in Scheduling & Remote Coordination Tools (Calendly, Google Workspace) Additional Information • Excellent written and verbal communication skills • Strong organizational and multitasking ability • Experienced in remote work collaboration and virtual customer support