Ifechukwu Sylvia

About Me

I am a dynamic and results-oriented professional with a strong background in sales, human resource analysis, and customer service. My diverse skill set allows me to effectively bridge the gap between organizational goals and customer satisfaction. With a proven track record of driving sales growth, optimizing HR processes, and delivering exceptional customer experiences, I thrive in fast-paced environments and am passionate about contributing to the success of my team and organization.

I took a break to upskill on the in-demand IT skills,which I just concluded it’s training. So, I am ready to put what I have learnt so far into practice so I decided to start from volunteering jobs. I am here to give this opportunity my all, I have a team spirit and willingness to learn new things,joining your team will be a valuable addition.

Education

Nurse 2018

Imo state University

Obtained a degree

Work & Experience

IT Support

Digital Witch support community

04/12/2023 - 06/16/2024

Upkilled on my tech knowledge

Administrative assistant

BB Beauty and cosmetic store

02/10/2021 - 08/17/2022

I delivered exceptional service , handling of our social media pages, booking appointments and managing the company's email.

Customer service representative

Patricia beverage stores

01/21/2020 - 10/15/2020

Handled our customers enquiries and rendered support via call, chat and email. Increased our conversion rate by 25% through returning customers that were satisfied by our customer services.

Sales person

Sylvia thrift store

01/28/2024 - 05/04/2024

Handled our digital marketing and sales effortlessly

Skills

Communication
80%
Tech savy
80%
Organisational skills
75%
Attention to details
90%
Customer satisfaction
97%
Empathy
75%
Multi tasking
65%
Detail oriented
80%