Hannah Mensah
About Me
My journey into tech started with hands-on IT support and operational roles, where I supported teams, resolved technical issues, and helped keep day-to-day operations running smoothly. Over time, I found myself naturally coordinating tasks, tracking work, and supporting teams to stay organized — which sparked my interest in structured ways of working and project coordination.
As my career progressed, I expanded into healthcare claims and administrative operations, where attention to detail, documentation, and collaboration were critical. Alongside this, I upskilled in data analytics, working with tools like Excel, Power BI, SQL, and Python to turn data into insights that support better decisions and process improvement. Earning my Professional Scrum Master I (PSM I) certification strengthened how I approach teamwork, planning, and delivery, and helped me blend agile principles into how I coordinate tasks and support projects.
I’m motivated by roles where technology, data, and people come together. My ideal volunteer opportunity is one where I can contribute through project coordination, data support, IT support, or agile team assistance, while helping teams stay focused, organized, and moving toward meaningful impact.
Education
University of Ghana
Computer Science with Statistics
Work & Experience
Scrum Master
Antlers
Supported Scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Assisted in coordinating tasks across cross-functional teams to ensure sprint goals were met. Tracked work items, blockers, and progress using agile tools and simple reporting methods. Promoted agile best practices and supported continuous improvement within the team. Collaborated with stakeholders to ensure clear communication and alignment on priorities.
Data Analyst
Freelance
Analyzed patient claims data to identify cost patterns, high-frequency cases, and anomalies for improved accuracy and financial control. Reviewed pharmacy claims to verify prescription billing, detect discrepancies, and support fraud prevention initiatives. Processed and analyzed sales datasets to track performance, monitor trends, and provide actionable insights. Evaluated loan datasets to monitor repayment patterns, identify risks, and support financial decision-making. Collected, cleaned, and analyzed survey data to identify customer preferences and inform operational decisions.
Medical Claims & IT Operations Lead
Dar-Bem Medical Centre
Reviewed, vetted, and processed 1,000+ monthly NHIS and private insurance claims with 96% accuracy while ensuring compliance with billing guidelines, tariffs, and regulatory requirements Investigated complex and disputed claims to detect billing irregularities (upcoding, duplicate billing, inflated prescriptions), preventing fraudulent claims worth GHS 80,000+ annually Developed efficient claims processing workflows, reducing processing errors by 30% and claim rejection rates by 25% Supervised and trained claims and administrative staff, providing guidance, feedback, and quality assurance while fostering a culture of accuracy and continuous improvement Monitored key performance indicators (claim volumes, rejection rates, processing timelines, utilization patterns) using Excel-based tracking tools to identify and implement corrective strategies. Served as escalation point for claims-related inquiries and complaints, ensuring timely and professional resolution through collaboration with providers, insurers, and internal teams
