Confidence Richard
About Me
Hello, welcome to my profile!
I’m Confidence, a results-driven Virtual Assistant and Customer Support Specialist with over 2 years of hands-on experience supporting startups, SaaS companies, Health, Real estate professionals, Finance, and global teams. I specialize in helping businesses deliver seamless customer experiences, stay organized, and scale their daily operations efficiently.
I’ve had the privilege of assisting clients with email and calendar management, chat and call support, project coordination, content moderation, CRM management, and social media operations. What drives me most is helping people and teams reclaim their time while I handle the details with care, empathy, and precision.
Over the years, I’ve gained practical experience using tools like HubSpot, Salesforce, Zoho CRM, Freshdesk, Intercom, Trello, Slack, ClickUp, Monday.com, Asana, Nifty, Calendly, Picktime, Zapier, and Canva, managing projects, automating workflows, and keeping customers happy.
I’m now looking for a volunteering opportunity where I can apply my skills in Customer Support, General and Executive Virtual Assistance, Social Media Management, or Airbnb Hosting & Management to real-life projects. My goal is to contribute meaningfully to growing businesses, strengthen my expertise, and create positive, lasting experiences for customers and teams alike.
Services include:
Virtual Assistance (Email Management, Calendar Organization, Time Management, Task Management)
Technical/Customer Support (Help Desk, Troubleshooting, Chat Support, Email Support, Phone Support)
Content Moderation (Online Community Management, Social Media Management)
Project Coordination & Online Community Management
CRM Management ( Zendesk, Freshdesk, Intercom, Hubspot, Salesforce, Pipedrive, Leamlist)
Workflow Automation (Trello, ClickUp, Monday.com, Asana, Nifty, Slack, Discord, MS Teams)
Social Media Management
TOOLS I WORK WITH:
🛠️ Support Tools: Zendesk, Intercom, Hubspot, Freshdesk
📊 CRM & Success: HubSpot, Zendesk, Freshdesk, Salesforce, ClickUp, Pipedrive, Apollo.io, Leamlist
💬 Communication: Slack, Zoom, Google Workspace, Microsoft Teams, Discord
📅 Scheduling & Meetings: Calendly, Google Calendar, Picktime, Appointlet, Nifty, SmplyBook.me
📊 Workflow Tools: Trello, Slack, Monday.com, Zapier, Asana, Notion
If you’re seeking a dependable, detail-oriented, Virtual Assistant and Customer-Obsessed professional who communicates clearly and gets things done, I’d love to support your mission. Let’s create something outstanding together!
Education
Michael Okpara University of Agriculture Umudike, Umuahia Nigeria
My background in Computer Science developed my love for tech and molded my interest in solving problems. I am equipped with strong analytical, problem-solving, and technical skills, which I’ve successfully applied in customer support, IT systems, and virtual operations.
Haklat College, Ijanikin Lagos Nigeria
I successfully completed secondary education with grades A – C, 9 subjects including Maths and English. I gained a strong foundation in science and mathematics, developing analytical thinking, problem-solving, and communication skills essential for professional growth.
Work & Experience
Basic Computer Teacher
SkyBlue Diamond Academy
I helped students build a strong foundation in computer operations, digital literacy, and internet usage. I taught essential skills such as Microsoft Office and Google Suite, typing, file management, and online communication, ensuring learners gained the confidence to use technology effectively for school, work, and everyday tasks.
Customer Support specialist
Multichiwils Global Service Ltd
I provided prompt and professional assistance to users, consistently maintaining a 90% customer satisfaction score. I handled inquiries with empathy and precision, met all SLA targets for response and resolution time, and maintained detailed documentation to improve team efficiency. I also collaborated with product and engineering teams to troubleshoot software issues, guide users through integrations, and ensure smooth communication between customers and the company.
General Virtual Assistant
Richconfi Enterprise
I provided administrative and operational support to help businesses stay organized and productive. My responsibilities include managing emails and calendars, scheduling meetings, handling data entry, coordinating projects, and maintaining clear client communication. I used tools like Trello, ClickUp, Google Workspace, and Calendly to streamline daily tasks, ensuring smooth workflow and timely delivery of results.
Customer Support Agent
Benjamin Michael Pharmaceuticals
I assist customers by providing timely and professional solutions to their inquiries through email, chat, and phone. I handle technical and product-related issues, guide users through troubleshooting steps using the company's knowledge base, and ensure each interaction ends with customer satisfaction. I used tools like Zendesk, Freshdesk, and HubSpot, and I manage tickets efficiently, document resolutions, and collaborate with internal teams to deliver a seamless customer experience.
