About Me
I’m a Medical Laboratory Scientist in training, but my career path goes far beyond diagnostics. I’ve built a strong foundation in customer service, executive virtual assistance, and research/data analysis — especially for remote and global teams.
In my customer-facing roles, I’ve handled urgent support scenarios, and optimized workflows using spreadsheets, dashboards, and version control. I’ve practiced scenario-based triage, crisis management, and empathetic communication — all while maintaining clarity and professionalism.
Whether I’m resolving a technical issue, formatting a document, or guiding a customer through a complex process, I bring patience, precision, and strategic thinking to every interaction.
My short-term goals include:
• Securing customer support or executive assistant roles that value empathy and structure
• Refining multilingual support and workflow triage for international clients
• Crafting tailored applications for grant associate and analyst positions
Education
College of Health and wellbeing
Work & Experience
Customer service representative
Healthcare Support and Diagnostics | Remote & On-site |
• Delivered empathetic, solution-focused support to clients and patients across phone, email, and live chat channels, maintaining a 95%+ satisfaction rating. • Translated complex medical and technical information into clear, actionable guidance for non-technical audiences, drawing on diagnostic lab expertise. • Managed service tickets and client records using CRM platforms including Salesforce and Zendesk, ensuring accurate documentation and timely follow-up. • Resolved inquiries related to lab results, appointment scheduling, and service delays with professionalism and discretion, adhering to confidentiality protocols. • Collaborated with cross-functional teams to streamline support workflows, reducing average resolution time by 30%. • Trained new team members on CRM usage, communication standards, and healthcare compliance, fostering a culture of clarity and excellence. • Recognized for calm and effective handling of high-pressure situations, including urgent medical queries and escalated service complaints.
