Bettyy
About Me
I am Betty Ilori, a tech-savvy virtual assistant and customer service professional with a background in computer science. I have hands-on expertise supporting businesses remotely with email and calendar management, client inquiries, research, CRM updates, and general administrative support. My strengths are in being organized, communicating effectively, and providing speedy, trustworthy service.
I am excited about expanding in the tech-driven service industry and hope to support startups and enterprises by making their daily operations more efficient. I’m seeking a volunteer opportunity where I can use my virtual assistant and customer service skills while also receiving valuable hands-on experience to advance in my career.
Education
Federal School of Statistics, Ibadan
Completed a four-year degree in Computer Science with a focus on software fundamentals, networking, database management, and IT support. Developed strong problem-solving, analytical, and technical skills through academic projects
Work & Experience
Administrative Assistant
GetSub Telecommunications
I responded promptly to customer inquiries, effectively resolving complaints and ensuring high levels of customer satisfaction. When necessary, I escalated complex issues to higher-level support teams, helping to streamline the resolution process. Additionally, I gathered and documented customer feedback, which contributed to improvements in products and services and supported the enhancement of internal processes.
Virtual Assistant (Research & Technical Support)
IAASTEM
During this role, I conducted extensive research on various topics, including DMCA-related issues and digital policies. I worked with Remote Desktop Protocol (RDP) systems to create and manage MediaFire accounts and temporary email addresses. In addition, I executed a range of web-based tasks such as keyword analysis, search result documentation, and data gathering from platforms like Telegram.
Virtual Assistant
New World Solar Solutions
During my time in this role, I provided comprehensive administrative support, which included managing emails, scheduling appointments, and handling data entry tasks. I also oversaw communication-related duties such as drafting emails, managing social media platforms, and coordinating with team members to ensure smooth operations. In addition, I conducted research for reports and presentations, and assisted in developing content to support various organizational needs.
Customer Service Representative
Talkamonline
I provided customer service through phone, email, and live chat, ensuring timely issue resolution and maintaining a high level of customer satisfaction. I also handled technical issues and inquiries, applying basic IT knowledge to troubleshoot devices effectively. Throughout my role, I maintained a client-focused approach and collaborated with my team using customer support software to ensure seamless service delivery.
Information Technology Intern
Excellerate Business School
During my time as an IT Intern, I assisted with hardware and software installation, troubleshooting, and ongoing maintenance, which helped reduce system downtime by 20% and saved the organization over 15 hours weekly. I played a key role in supporting the network infrastructure and contributed to the development and implementation of IT policies, which streamlined internal processes and strengthened system security. Additionally, I implemented critical system updates and security enhancements that led to a 30% reduction in potential security breaches. I also provided hands-on IT support to over 10 staff members, ensuring smooth day-to-day technology operations and significantly boosting overall productivity.
