Chidinma Mba
About Me
I’m Chidinma Mba, an experienced Administrative Assistant with extensive knowledge of office management software. My competencies are report writing, document management, record keeping, and personnel support.
My career goal is to work in a fast-paced organization as an Administrative Assistant| Executive Administrative Assistant| Personal Assistant. I just completed a Virtual Assistant training with ALX-Africa where I was exposed to world-best practices in Virtual Assistance. I believe I have the required training, skills, and passion to collaborate with your dynamic team to achieve your organization’s goal.
I will be thrilled to volunteer at your reputed company.
Education
Ambrose Alli University, Ekpoma, Nigeria
Business Administration
Work & Experience
Head Customer Support
SkilledUp Life
Direct and manage all activities relating to the delivery of effective customer service Implement and maintain effective methods for gathering customer satisfaction data Manage and maintain long-lasting relationships with customers Organize training and facilitate the development of the customer support team Assist with recruitment and appraisals of new and existing team members Support other departments when needed Develop plans and targets for the customer support team
Administrative Assistant
Flourish Healthcare Services
Managed incoming calls and customer service inquiries Identified and assessed customers’ need to achieve satisfaction Built sustainable relationships and trust with customer accounts through open and interactive communication Provided accurate, valid, and complete information by using CRM tools Handled customer complaints, and provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution. Kept records of customer interactions, processed customer accounts, and filed documents Followed communication procedures, guidelines, and policies Took the extra mile to engage customers
Intern Executive Assistant
ALX
Travel planning, Project management, Report preparation, Personnel support, and record keeping. I have extensive knowledge of office management software like Google Workspace, Microsoft Suite, Slack, Microsoft Teams, etc.
