Adetola Osunrinde

About Me

Adetola is an Energetic and dynamic Customer service Professional with over 3 years experience in Customer service delivery, within a diverse environment that has developed and enhanced abilities in Customer management. Extensive experience in customer service and training environment; which includes training and supporting new hire employees in the call center.

Adetola is Passionate about growth, learning, development and is always ready to develop, measures to constantly provide the best customer experience, increase the company’s growth rate and improve product adoption.

Education

Bachelor of Arts 2016

Bowen University

Bachelor of Arts in History and International Studies

MDSS 2021

Univeristy of Lagos

Master of Art in Diplomacy and Strategic Studies

Work & Experience

Sales Executive

Alcott Financial

06/04/2018 - 12/03/2018

• Debt recovery: Followed up on major debtor’s accounts • Identified and pursued opportunities to market and sell loan. • Offered lending solutions to customers & worked with marketing plan to drive sales • Solutions to ensure a smooth sale process. • Worked with customers to find what they want and offer lending • Worked with set sales revenue targets to drive business growth.

Customer Experience Analyst

Capricorn Digital Limited

12/10/2018 - 12/29/2021

• Analyzing customer’s issues to develop tools & processes to increase satisfaction. • Delivering prompt and professional solutions for customer’s inquiries and complaints via Phone, email and online chat. • Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction. • Follow up on Customer interactions. • Keeping records of customers interactions and transactions • Managing and resolving customer’s complaints.

Skills

Customer Relationship Management
100%
Complaint handling and Issue resolution
100%
Problem Solving
100%
Effective Communication
100%
Time Management
100%