Audam Deborah Jummai

About Me

A highly motivated, passionate, enthusiastic, self-driven and result driven individual who seeks engagement with a management organization where key skills and competencies will be utilized towards the continuous growth and development of the Organization. Enjoys working within a team, with exceptional interpersonal skills, towards solving diverse challenges in a dynamic work environment.

Education

Aquaculture and fisheries managemant 2012-2016

UNIVERSITY OF IBADAN, OYO STATE NIGERIA

Aquaculturists are ‘marine farmers’ who specialists in either fresh or sea water animals. They specialise in raising and breeding aquatic animals such as shrimp, fish, oysters, perlemoen, etc, in a controlled environment. What does an Aquaculturist do? stocks ponds feeds fish the correct diet monitors water quality checks for diseases harvests fish maintains and services equipment researches and implements breeding programs sells products on behalf of companies to fish farmers researches and teach in some cases

Work & Experience

Dispute Resolution officer

First bank of Nigeria

02/04/2019

Efficiently manage resolution of disputed transactions in collaboration with Customer Support and other business partners. • Checking documentation, deciding if chargebacks are valid, maintaining a positive relationship with merchants, and finding ways to reduce the degree of chargebacks • Resolves disputes between banks or non-bank financial institutions and customers in an amicable, balanced and timely manner and also oversees the effectiveness and impartial resolution of disputes and complaints. • Analyses, interprets and resolves customers ATM/POS/WEB/RECHARGE/BILL PAYMENT/DATA complaints on different card types (visa, verve and mastercard) lodged against the bank via email, chat and on the dispute platform within expected TAT which maximizes customer’s patronage in Electronic product services. • Building and maintaining strong relationships with internal and external customers • Collects EOD activity report from various team members for review and onward processes to line Manager • Liaising with third party processors for resolutions on USSD and Firstmobile logged cases. Engage with Interswitch, Telcoms and other third parties to confirm failed and successful transaction as regards complaints for quick resolutions

Direct Sale Executiive

Sterling bank

09/03/2018 - 12/31/2018

Offered advice and introduced new products to customers • Organised sale visits, demonstrated and presented products • Helped in turnover of sales and provided data regarding changes required in the product to meet customer’s stand

Portfolio

Skills

Communication and relationship management skills
85%
Problem solving and decision-making skills
85%
Creative thinking and Analytical skills
85%
Time management skills
90%
Research and Analysis Skills
85%
Creating a positive work environment • Learning and Adaptive skills • Leadership, Team Management and Interpersonal Skills • Microsoft Office, Windows Operating System, PC User and Internet Skills
88%

Awards

Customer Centric Skill 2020
caring not only about making customers happy, but also about meeting their needs and building trust.