Muhanad Galaleldin
About Me
Hi my name is Muhanad Galaleldin,I am Knowledgable and dedicated person,solid team player with outgoing,possitive demeanor and proven skills in stablishing rapport with clients,motivated.Versed in troublshooting and desk support on windows .Eager to apply personal technological expertise to support tasks and keen technical judgment to fast-paced personnel delegation.willing to learn and enhace my skills.
I have built up lots of experience on customer service and making rapport with clients,I worked so hard to achieve my goals and continue to gain more knowledge and skills, I have recently gained Functional skills in Mathematics which helps me and develope my problem salving skills in real life,I am interested in finding new skills to learn as a voluntary in Tech.I am constantly eager to learn and currently selfstudying Cloud Technologies.
In free time I enjoy playing football and drawing.I love traveling and exploring new places and countries and to know their clutures. I am a sociable person who likes to engaging in social activities
Education
Bayan College for Science and Technology
Prescribed Courses as follow: Economics Statistics System analysis Data Structure and algorithm Computer Appreciation Multimedia and Hypermedia
NEW HORIZON
Routers and Switches Configuration
New Horizon
Design and install and administor company servers
Selfstudy
Installing,monitoring and Operating personal computers Mobile devices,Networking Technology,hardware and Cloud Computing.
PHX Training
Reformed Functional Skills is equivelant to a GCSE grade C or above.
Work & Experience
Security Officer
Sector Security
Assisting and managing the combined team on Shift. Provide first line operational management response to all incidents,fire,health and safety and manage these according with Site procedures.
Security Officer
Ikan Facilities Management
Recording details of any incidents. Using radio and communicating with the line manager on duty.
Corporate Security Officer-Montague Paar.(Student Accomodation)
Montague Parr
Responsible for audits on access
Customer Service Representative
Rimzi
Delivering Customer Service and communicating with customers. Responsible for product marketing. Liaised with customers,management and sales team to better understand customer needs and recommend appropriate solutions. Provided primary customet support to intetnal and external customers in fast paced enviroment. Maintained customer satisfaction with forward-thinking strategy focused on addressing customers needs and resolving concerns.
Data Entry volunteer IT
ERIC, Newcastle Hankcock Museum
Worked on survey and managed survey data and prepared it for further analysis. Transformed paper based survey data into digital maps. Verified accuracy and validity of data entered in database. Managed to enter over 20 species per day
Data Entry
IOM International Organization for Migration
Responsible for data verification and entry. Managed to enter over 30 form per day into database.
Portfolio
