Olamide Okunoye

About Me

7yrs+ client-focused Customer Experience Specialist, Business Process Re-engineer, Quality Assurance Analyst, IT generalist & Data Analyst, dedicated to exceeding business & client expectations, maintaining strong, fruitful working relationships, offering these core strengths:

Creating and supporting client retention strategies for the existing customer base and for new customers.
Analyzing all areas of opportunity to develop, document, and implement employee action plans for performance.
Creating and revising procedures, checklists, and job aids resulting in process consistency and reduced error disputes.
Identifing process improvement opportunities & redesigning processes alongside automations.
Overseeing Complaint Management and foster standardization of CRM usage.
Developing Surveys and using data analytics to inform decisions and and proffer recommendation.

With all the skills i acquired over the years, i am willing to expand my horizon internationally, more challenging task, working with world class professionals and also making my mark in the sands of time. I would be glad if considered as i am focused and ready to move to the next phase in my career pursuit.