Bachelors of Science 3.5/4 GPA
Master of Science
Work & Experience
Security Systems and Processing Analyst Intern
• Supported HR with database management, process improvement projects, and troubleshooting for badging, security, and technical problems • Streamlined monitoring and tracking of temporary IDs by creating automation with Smartsheet to send an email notification to employees when their temporary ID was expiring • Collaborated with departmental managers on data mining projects to identify and analyze historical data for an internal process improvement report • Created custom workflows that automated tasks and enabled faster service delivery and increased efficiency for badging • Manipulated, transformed, and cleansed data to provide an accurate view into improved workflow opportunities.
• Efficiently processed over 20 SKUS weekly to list on marketplaces while generating sales • Shipped 25 items per week using cost benefit analysis for distributors • Achieved monthly sales of $3500 for 171% ROI • Utilized social media for advertisements • Managed quality communication, customer service support and product presentation for each customer leading to 100% 5-star reviews throughout Amazon, Grailed, eBay and Depop with returns consistently <1%
• Conducted meetings daily with college students in North and South America and West Europe to aid with college loan counseling. • Executed speed to lead strategy to warm leads leading to a close rate of 35% • Collaborated with team members overseas to maintain operational goals on a continuous improvement and within compliance with internal and external customers to drive desired results.